Plain-language summary: Refunds are available for duplicate or failed payments, activation failures and major technical faults, and a short first-purchase cancellation window if nothing has been used. Unlocked Leads, used or expired Credits and change-of-mind are not refundable. Email the refund desk with proof.
1. Scope and Nature of Services
1.1 This Policy applies to fees paid to [GLOBAL TRADE OPERATIONS] ("MYGTO") through www.myglobaltradeops.com for memberships, subscription Plans, Lead Credits and one-off Lead purchases ("Services"). It forms part of the Terms of Use and the Membership Agreement for Buying Leads.
1.2 The Services are digital, business-to-business services. Access to Leads and contact details is delivered immediately or upon activation. Please read this Policy before purchase.
1.3 By purchasing, you acknowledge that you have read and accepted this Policy. As a business purchaser, you are not a "consumer" for statutory cooling-off purposes except where mandatory law applies.
2. Refund Eligibility
| Situation | Refund? | Remedy / conditions |
|---|---|---|
| Duplicate payment for the same order | Yes (100%) | Excess amount refunded after verification |
| Payment debited but Plan/Credits not activated within [48 hours] | Yes (100%) or activation | At MYGTO's option; request with transaction proof or Email: support@myglobaltradeops.com | Marked With Subject: “Payment” |
| Technical failure by MYGTO preventing access, not remedied within [7 days] of notice | Yes (pro-rata) | Refund of the unused portion of the affected period, or Credit/term extension |
| Expired Credits or expired Plan term | No | Credits expire per Membership Agreement |
| Renewal charged because Member did not cancel before renewal date | No | Cancel before renewal. |
| Account suspended or terminated for Member breach, fraud or misuse | No | Prepaid amounts and Credits forfeited. |
| Third-party issues: gateway/bank charges, currency conversion, taxes already remitted | No (non-recoverable parts) | Deducted from any refund where not recoverable |
2.1 Nothing in this Policy limits rights that cannot be excluded under Applicable Law.
3. How to Request a Refund
3.1 Email support@myglobaltradeops.com Marked With Subject: “Refund Redressal” from your registered email within the time limits in Section 2, with: Member ID, company name, invoice/order number, payment date and amount, reason, and supporting evidence (screenshots, bank statement, error messages).
3.2 MYGTO will acknowledge within [2 business days] and decide within [7-10 business days] after receiving complete information. MYGTO may ask for further documents or verification.
3.3 MYGTO's decision, made in good faith, is final subject to the dispute-resolution clause in the Terms of Use.
4. Refund Method, Timing and Amount
4.1 Approved refunds are made to the original payment method and in the original currency where possible. Cash or bank transfer in lieu is at MYGTO's discretion. No refunds in cash for Credits restored.
4.2 Processing time after approval: [5-10] business days (cards/net banking/UPI) or up to [15] business days for international payments, depending on banks and gateways. MYGTO is not responsible for bank delays.
4.3 Refund amount excludes non-recoverable gateway fees, bank charges, foreign-exchange differences and, where law does not allow reversal, taxes. GST credit notes are issued where applicable.
4.4 Pro-rata refunds are calculated on the unused full days of the paid term and unused Credits at the effective per-Credit rate, less discounts and bonus Credits given. Promotional, bonus and free Credits are non-refundable.
5. Failed, Duplicate and Disputed Payments; Chargebacks
5.1 If your account is debited but the transaction fails, the gateway/bank usually reverses the amount within [5-7] business days. If not reversed, contact us with proof.
5.2 Please contact MYGTO before raising a chargeback or dispute with your bank or card issuer. Where a chargeback is filed, MYGTO may suspend the account, contest the claim with usage and delivery evidence, and recover chargeback fees and amounts if the claim is found unjustified.
5.3 Fraudulent or abusive refund requests may lead to termination and referral to authorities.
6. Cancellation and Auto-Renewal
6.1 To stop auto-renewal, cancel in your account settings or email [Support@myglobaltradeops.com] Marked With Subject: “Cancel Renewal” at least [7] days before the renewal date. Cancellation takes effect at the end of the current paid term; access continues until then.
6.2 MYGTO will remind you [7-15] days before renewal where required by law or payment-network rules.
7. Service Failures and Alternative Remedies
7.1 Where MYGTO is unable to deliver a Service, MYGTO may, at its option, re-perform the Service, restore Credits, extend the Plan term, or refund as per this Policy. Subject to the Terms of Use, this is your exclusive remedy and MYGTO's total liability is limited to the Fees paid for the affected Service.
7.2 MYGTO does not refund because Leads did not result in business, as it does not guarantee lead quality, response, conversion or revenue.
8. Changes and Contact
8.1 MYGTO may amend this Policy; the version at the time of purchase applies to that purchase.
8.2 Contact: Refund Desk, Email: support@myglobaltradeops.com | Marked With Subject: “Refund Redressal”| Hours: [Mon-Fri, 10:00-18:00 IST].
8.3 Governing law and dispute resolution: Clause 17 of the Terms of Use applies.